Company Policies

"Our Commitment to Transparency and Service Excellence"

At Awakened You Pty Ltd, we are dedicated to maintaining a safe, respectful, and transparent experience. Our policies are designed to protect your rights, clarify our practices, and uphold the highest standards of service.

Awakened You Pty Ltd

Experience Healing, Transformation, and Self-Discovery

These Terms of Service outline the conditions and guidelines for using our website and services. By accessing our website or engaging with our offerings, you agree to comply with these terms, which are designed to ensure a fair and secure experience for all clients.

Welcome to Awakened You Pty Ltd

Thank you for choosing Awakened You Pty Ltd. By scheduling or participating in our services, you agree to the terms outlined below. Please review them carefully before proceeding with any bookings.

Our Services

Awakened You Pty Ltd offers the following services:

Quantum Energy Healing

Human Design

Hypnotherapy

Booking and Payment

3.1 Appointments: All services are available by appointment only and can be booked through our website, email, or phone. 3.2 Payment: Full payment is required at the time of booking. We accept major credit cards, PayPal, and bank transfers. 3.3 Cancellation and Rescheduling: To cancel or reschedule, please provide at least 24 hours’ notice. Cancellations with less than 24 hours' notice will result in the session fee being forfeited.

Confidentiality and Privacy

Confidentiality: Your privacy is a priority, and all information shared during sessions remains confidential. We will not disclose your information to third parties without your consent, except where required by law. 4.2 Privacy Policy: For details on how we handle and protect your information, please refer to our Privacy Policy below.

Client Responsibilities

5.1 Medical Conditions: Please inform us of any relevant medical conditions, treatments, or medications. 5.2 Suitability: Clients are responsible for determining if our services are appropriate for their specific needs. 5.3 Participation: To achieve the best results, clients are encouraged to engage fully and communicate openly throughout sessions.

Disclaimer

6.1 No Medical Advice: Our services do not replace professional medical advice, diagnosis, or treatment. Always consult your physician or other healthcare provider with any questions about a medical condition. 6.2 Results: We strive to offer high-quality services, but results may vary by individual. We cannot guarantee specific outcomes.

Limitation of Liability

To the extent permitted by law, Awakened You Pty Ltd is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including any injury, loss, or damage.

Intellectual Property

All materials provided by Awakened You Pty Ltd, including text, graphics, logos, and images, are the intellectual property of Awakened You Pty Ltd. Reproduction, distribution, or derivative works are not permitted without prior written consent.

Governing Law

These terms are governed by Australian law. Any disputes related to these terms or our services will be resolved in the courts of Australia.

Amendments

We may update these terms at any time. Changes will be posted on our website, and continued use of our services indicates acceptance of the latest terms.

Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at: Email: [email protected] Phone: 0410 629 728 Address: Awakened You Pty Ltd, 18 Belclaire Drive, Westbrook, QLD 4350, Australia

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information we collect

We may collect the following types of personal information: 2.1 Personal Identification Information: Name, email address, phone number, postal address, and other contact details. 2.2 Health Information: Information about your health, medical history, and any conditions relevant to the services we provide. 2.3 Payment Information: Credit card details, billing address, and other payment-related information. 2.4 Usage Data: Information on how you interact with our website, including IP address, browser type, and browsing history.

How We Use Your Information

We use your personal information for the following purposes: 3.1 Service Delivery: To provide, manage, and improve our services. 3.2 Communication: To communicate with you regarding appointments, updates, and other relevant information. 3.3 Payment Processing: To process payments for our services. 3.4 Personalisation: To personalise your experience with our services and website. 3.5 Compliance: To comply with legal obligations and protect our legal rights.

Sharing Your Information Here

We do not sell or rent your personal information to third parties. We may share your information with: 4.1 Service Providers: Third-party service providers who assist us in delivering our services, such as payment processors and IT support. 4.2 Legal Requirements: When required by law or to protect our rights, we may disclose your information to regulatory authorities or law enforcement.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Retention of Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the following rights regarding your personal information: 7.1 Access: You have the right to request access to the personal information we hold about you. 7.2 Correction: You have the right to request correction of any inaccurate or incomplete information. 7.3 Deletion: You have the right to request deletion of your personal information, subject to legal and contractual obligations. 7.4 Objection: You have the right to object to the processing of your personal information for certain purposes. To exercise these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. Your continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Email: [email protected] Phone: 0410 629 728 Address: Awakened You Pty Ltd, 18 Belclaire Drive, Westbrook, QLD 4350, Australia

Code of Conduct

"This Code of Conduct sets forth the standards of behaviour expected when engaging with our services or interacting within our community. By using our services, you agree to uphold these guidelines, fostering an environment of respect, inclusivity, and professionalism."

Professionalism

Respect and Integrity: Practitioners will treat all clients with respect, integrity, and professionalism at all times. Confidentiality: All client information is confidential and will not be disclosed without consent, except as required by law.

Client Rights

Informed Consent: Clients have the right to receive comprehensive information about the services, including risks and benefits, before consenting to treatment. Autonomy: Clients have the right to participate in decisions regarding their care and to refuse or discontinue services at any time.

Boundaries

Appropriate Behaviour: Practitioners will maintain professional boundaries and avoid any behaviour that could be construed as inappropriate or unprofessional. Conflict of Interest: Practitioners will disclose any potential conflicts of interest and avoid situations that could lead to biased treatment.

Commitment to Quality

Continuous Improvement: Practitioners will engage in ongoing education and training to enhance their skills and stay current with best practices. Feedback: Clients are encouraged to provide feedback to help improve the quality of services.

Safety and Well-Being

Safe Environment: Practitioners will ensure a safe and clean environment for all sessions. Emergency Protocols: Practitioners will be prepared to handle emergencies and have protocols in place for client safety.

Communication

Clear Communication: Practitioners will communicate clearly and effectively with clients, ensuring they understand the services, processes, and expectations. Availability: Practitioners will be available to address client concerns and answer questions in a timely manner.

Ethical Practice

Honesty and Transparency: Practitioners will be honest and transparent in all interactions, avoiding any form of deception or misrepresentation. Non-Discrimination: Practitioners will not discriminate based on race, gender, age, religion, sexual orientation, or any other characteristic.

Payment Terms

Our Payment Terms outline the process and requirements for payments to ensure a seamless experience. Full payment is required at the time of booking to confirm your session or service. We accept major credit cards & PayPal. These terms also include guidelines for handling cancellations, rescheduling, and refund eligibility, helping clients understand the financial commitments associated with our services

Payment for Standard Sessions

Booking Payment: To secure your booking, payment is required at the time of scheduling. Accepted Methods: We accept major credit cards and PayPal for your convenience.

Payment for Package Sessions

Negotiation: Payment terms for package sessions will be discussed and agreed upon at the time of booking.

Payment Plans for Packaged Sessions

Availability: Payment plans can be arranged as part of the package session terms.Terms: Flexible payment plans will be tailored on a case-by-case basis during the booking process.

Late Payments

Fees: Payments not received by the due date may incur additional fees. Contact: If you anticipate any issues with making a payment on time, please reach out so we can assist.

Refunds and Cancellations

Policy: For details on refunds and cancellations, please refer to our Cancellation and Rescheduling Policy.

Cancellation Policy

Our Cancellation and Rescheduling Policy outlines the notice requirements and procedures for changing or cancelling appointments. We value your time and commitment to our services, and this policy ensures availability for all clients. We ask for at least 24 hours' notice for cancellations or rescheduling and provide flexible options for unforeseen circumstances. Thank you for your understanding and cooperation.

Standard Sessions

Notice Requirement: We kindly ask that clients provide at least 24 hours' notice to cancel or reschedule a standard session.

Late Cancellations: Cancellations with less than 24 hours' notice will result in the forfeiture of the session fee.

Package Sessions

Notice Requirement: For sessions within a package, please provide at least 24 hours' notice to cancel or reschedule.

Late Cancellations: Late cancellations will be considered a completed session and will be deducted from the package.

No-Show Policy

No-Show: Failure to attend a session without prior notice will result in the forfeiture of the session fee.

Late Arrival: Sessions are scheduled to begin promptly at the agreed time. If you are late, the session will still end at the originally scheduled time to respect other clients.

15-Minute Grace Period: If you do not join the session within 15 minutes of the scheduled start time and have not communicated with us, the session will be cancelled and marked as a no-show.

Emergency Cancellations

Exceptions: We understand that emergencies happen. In cases of unforeseen circumstances, please contact us as soon as possible to discuss available options.

Rescheduling

Procedure: To reschedule, please reach out at least 24 hours in advance. We will do our best to accommodate your preferred new date and time.

Contact Us

Email: [email protected] Phone: +61 0410 629 728